Last Updated: November 24, 2025
Welcome to Fitwell Hospital (“Company”, “We”, “Us”, “Our”).
These Terms & Conditions govern your use of Our Website (https://fitwellhospital.com), digital services, mobile applications, online appointment systems, telemedicine platform, and all other services provided by Fitwell Hospital (“Service”).
By accessing or using Our Service, you agree to be bound by these Terms.
If you do not agree, please do not use the Service.
1. Definitions
- Website: https://fitwellhospital.com
- User/You: Any person accessing or using the Service
- Content: Text, images, videos, documents, and information displayed on the Service
- Medical Services: Consultations, diagnosis, treatment, telemedicine, and healthcare services
- Digital Services: Appointment booking, online reports, chat support, digital payments, and other online features
2. Eligibility
By using the Service, you confirm that:
- You are at least 18 years old, or
- You are the parent/guardian providing consent for a minor.
3. Use of the Website and Digital Services
You agree:
- Not to misuse the Website or damage its infrastructure
- Not to hack, reverse engineer, or attempt unauthorized access
- Not to distribute harmful software
- Not to upload false documents or fraudulent information
- To provide accurate details during appointment booking or registration
Fitwell Hospital reserves the right to:
- Suspend or terminate your access for violations
- Block suspicious or harmful activity
4. Medical Disclaimer
Fitwell Hospital strives to provide accurate healthcare information, but:
A. Informational Content
The website may contain general medical content that:
- Is not a substitute for a doctor consultation
- Should not be used for self-diagnosis or emergency care
B. Telemedicine
- Online consultations are based on information provided by you
- Inaccurate or incomplete details may affect diagnosis
- Video/phone consultations cannot replace physical examination in certain cases
C. Emergency Care
If you are experiencing a medical emergency, please visit the nearest hospital or call emergency services immediately.
5. Appointment and Scheduling
When booking through our digital platforms:
- You must provide correct personal and medical details
- Appointment slots may change based on doctor availability
- Fitwell Hospital may cancel or reschedule appointments due to emergencies
- Online bookings are confirmed only after payment (where applicable)
You will be notified via:
- SMS
- Phone call
6. Payments and Billing
Payments made through the website or digital apps:
- Must be done through approved payment gateways
- Are non-refundable unless stated otherwise
- May include processing or convenience fees
Refund Policy
Refunds may be allowed if:
- A doctor cancels the appointment
- A duplicate payment occurs
- Service was not delivered due to system error
Refund timelines depend on the payment provider (usually 5–7 working days).
7. Lab Reports, Prescriptions & Digital Records
You may access your:
- Test results
- Prescriptions
- Past consultations
- Medical history
via:
- Website
- App
Fitwell Hospital:
- Does not guarantee instant delivery
- May require identity verification
- Maintains confidentiality as per the Privacy Policy
8. User Responsibilities
You agree to:
- Provide truthful information
- Not impersonate another person
- Keep login credentials confidential
- Use the data only for personal, lawful purposes
- Not misuse medical content or distribute copyrighted material
9. Prohibited Activities
You must NOT:
- Copy, reproduce, or resell website content
- Harass doctors, staff, or other users
- Upload misleading medical records
- Attempt cyber attacks (malware, bots, scraping, phishing)
- Share false reviews or defamatory statements
Violation may lead to:
- Account suspension
- Permanent ban
- Legal action
10. Intellectual Property Rights
All content on the Website—including text, graphics, logos, photos, videos, icons, and software—is the exclusive property of Fitwell Hospital.
You may not copy, modify, distribute, or sell this content without written permission.
11. Third-Party Services
Our Website may contain links to:
- Diagnostic partners
- Payment gateways
- Health-related platforms
- Social media
- Digital marketing partners
Fitwell Hospital is not responsible for:
- Their content
- Their privacy practices
- Accuracy of their data
Use them at your own risk.
12. Data Collection & Digital Tracking
You acknowledge that Fitwell Hospital may use:
- Cookies
- Pixels
- Analytics tools
- Heatmaps
- CRM data
- Telemedicine logs
- Automated chat systems
- AI-assisted support
- Marketing automation tools
as explained in the Privacy Policy.
We may process your data for:
- Service improvement
- Security
- Appointment management
- Healthcare delivery
- Remarketing and advertising
- User behavior analysis
13. Limitation of Liability
To the maximum extent permitted by law:
Fitwell Hospital is not liable for:
- Medical outcomes based on incomplete user information
- Website downtime or technical issues
- Delays in delivering reports
- Loss of data due to third-party failures
- Errors caused by incorrect user submissions
- Any indirect, incidental, or consequential damages
You use the Service at your own risk.
14. Indemnification
You agree to indemnify and hold Fitwell Hospital harmless from any claims, damages, losses, or expenses arising from:
- Misuse of the Website or Service
- Violation of these Terms
- Providing false or misleading information
15. Account Termination
Fitwell Hospital may terminate or suspend your access:
- For violating Terms
- For suspicious behavior
- For misuse of medical or digital services
- At its sole discretion
Upon termination:
- Access to digital records may be restricted
- Outstanding payments remain due
16. Governing Law
These Terms are governed by the laws of India, specifically Bihar jurisdiction.
Any disputes shall be settled in the courts of Patna, Bihar.
17. Changes to Terms & Conditions
Fitwell Hospital reserves the right to update these Terms at any time.
Changes will be posted on this page with a new “Last Updated” date.
Continued use of the Service means you accept the revised Terms.
18. Contact Information
For any queries about these Terms: