Last Updated: November 24, 2025
Fitwell Hospital (“Company”, “We”, “Us”, “Our”) is committed to protecting your privacy. This Privacy Policy explains how We collect, use, store, disclose, and safeguard your information when you visit Our Website (https://fitwellhospital.com), use Our digital services, interact with Us online, or access any of Our healthcare or informational services.
By using Our services, you agree to the practices described in this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined below. These definitions apply whether the terms are used in singular or plural.
Definitions
- Account: A unique profile created to access Our services.
- Affiliate: Any entity controlled by or under common control with Fitwell.
- Cookies: Small data files stored on your device.
- Country: Bihar, India.
- Device: Any device that can access the Service (mobile, laptop, tablet).
- Personal Data: Any information identifying an individual.
- Service: The Website, mobile apps, online forms, telemedicine, and all digital platforms owned by Fitwell Hospital.
- Service Provider: Third-party companies or individuals providing services on Our behalf.
- Usage Data: Data collected automatically through digital interactions.
- You: The individual or entity using the Service.
2. Types of Data We Collect
A. Personal Data
We may collect the following information:
- Full Name
- Email Address
- Phone Number
- Address
- Age, Gender
- Medical history (for appointments/consultations)
- Health records uploaded by you
- Billing details (for payments)
- Social media handles (if connected)
B. Sensitive Personal & Health Data
In case of healthcare services, Fitwell may collect:
- Lab reports
- Prescriptions
- Consultation notes
- EMR/EHR data
- Insurance details
- Appointment history
C. Usage Data
Automatically collected data:
- IP address
- Browser type & version
- Mobile device type, OS, unique ID
- Pages visited
- Time spent on pages
- Clicks, scrolls, interactions
- Error logs
D. Data Collected Through Digital Technologies
We may use:
- Cookies
- Web beacons / pixels
- Heatmapping tools (e.g., Hotjar)
- Analytics tools (Google Analytics, Meta Pixel)
- CRM tracking
- Marketing automation tools
- AI-based chat support logs
3. How We Use Tracking Technologies
We use:
- Session Cookies (deleted on browser close)
- Persistent Cookies (remain for future sessions)
- Analytics Cookies
- Advertising Cookies
- Functionality Cookies
These help in:
- Improving website experience
- Remembering your preferences
- Personalized content
- Analytics and traffic measurement
- Advertising and remarketing
4. How We Use Your Personal Data
Fitwell Hospital may use your information for:
A. Service-Related Use
- Creating and managing your account
- Appointment booking
- Telemedicine consultations
- Delivering lab reports & prescriptions
- Sending appointment reminders
- Emergency notifications
B. Communication
We may contact you via:
- Phone
- SMS
- Push notifications
For:
- Appointment reminders
- Health updates
- Offers and promotions
- Service notices
C. Digital Operations
- Improving website & app functionality
- Conducting analytics
- Ensuring security
- Debugging issues
- Monitoring platform performance
D. Marketing & Advertising
We may use your information for:
- Retargeting ads
- Personalized ad recommendations
- Email marketing
- Social media promotions
- Lookalike audience creation (without revealing identity)
E. AI & Automation
Fitwell may use AI tools for:
- Chat support
- Predictive health suggestions
- Automated responses
- Behavioural analysis (non-identifiable data)
F. Business Operations
- Compliance with legal requirements
- Employee training
- Audits
- Business transfers (mergers/acquisitions)
5. How We Share Your Information
We may share Personal Data with:
A. Service Providers
- Hosting providers
- Email/SMS gateways
- Analytics partners
- Cloud storage services
- CRM tools
- Telemedicine platforms
B. Business Partners
- Diagnostic labs
- Insurance companies
- Pharmacy partners
C. Digital Marketing Partners
- Meta
- CRM marketing systems
D. Legal Authorities
When required by:
- Court orders
- Government agencies
- Law enforcement
E. With Your Consent
If you approve any specific sharing.
6. Retention of Your Data
We retain:
- Personal Data as long as your account is active
- Health records for legally required periods
- Analytics data for operational needs
You may request deletion at any time unless law prevents it.
7. Transfer of Data
Your data may be stored or processed:
- On cloud servers (India/International)
- On partner systems
- On secured data centers
We take reasonable steps to ensure secure processing.
8. Your Data Rights
You may request:
- Access to your data
- Correction
- Deletion
- Restriction of processing
- Withdrawal of consent
- Data export
Contact: aman@mavens.academy
9. Security of Your Data
We use:
- Encryption
- Secure servers
- Firewalls
- Access controls
- Two-factor authentication
- HIPAA-style data handling guidelines
However, no system is 100% secure.
10. Children’s Privacy
We do not knowingly collect data from children under 13.
If found, we delete it immediately.
11. Links to External Sites
We are not responsible for third-party website privacy practices.
12. Changes to This Privacy Policy
We may update this policy occasionally.
Updates will be posted on this page.
13. Contact Us
For questions or concerns:
📧 aman@mavens.academy